Returns & exchangesUpdated 4 months ago

Return, refund & exchange policy

We offer a 30-day return policy for a refund of the purchase price minus a 10% processing fee. Items must be in like-new condition and include original packaging to be eligible. Damaged or used items will not receive a refund. Customers who wish to return their like new bag can request a return label by emailing [email protected]. Please allow 30 days for processing before your refund is issued. 

Please read more about our limited lifetime guarantee (warranty) and our refund policy here.

What is your International returns policy?

Non-USA customers, please note that return shipping costs for returns will be your responsibility.

To return an order placed outside the U.S. please contact us for information.

How long will my return take to be processed?

We ask for up to 21 business days to process returns from when they're received at our warehouse.